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Crimestoppers Optimises Productivity and Performance

Crimestoppers Optimises Productivity and Performance APPLICATION: Call Centre Operations VERTICAL: Criminal Justice SECTOR: Criminal Intelligence Gathering BENEFIT: Crimestoppers u...

Realising Real Benefits from Best Value Reviews

Derbyshire Constabulary uses WITNESS simulation software from the Lanner Group to help achieve Best Value BackgroundThe term Best Value needs no introduction in the public sector. In the police servic...

Improved Call Handling & Incident Response - Nottinghamshire

Nottinghamshire Police Drives Improvements in Call Handling and Incident Response Operations with Software Solution from LannerBackgroundNottinghamshire Police serves a region of over 800 square miles...

Centralising call handling at Derbyshire Police

Derbyshire Police centralises call centre operations following process simulation project with Lanner GroupBackgroundCall handling is split into two areas – emergency and non-emergency. Derbyshire cur...

Demand Management at Northamptonshire Police

Lanner Group carries out workload analysis for Northamptonshire Police Contact Centre using WITNESS simulation softwareBackgroundContact Centres in all sectors continually strive to optimise staffing ...

WITNESS Appeals to Norfolk Police

WITNESS simulation software from the Lanner group is used to improve Control Room operations, monitor the efficiency of vehicle response to incidents and optimise the use of custody suites county-wide...

West Mercia Police

IntroductionAs the impact of the CSR spreads throughout the public sector, savings from an efficient, effective custody management system will play a key role in maintaining the reputation for financi...

£280 Million Untapped Savings

Data shows that if all 43 police forces applied Lanner's PRISM model, as have Cambridgeshire Constabulary, to core areas including call handling, incident response, forensics and custody management, t...

Modelling for a Safer Future at Derbyshire Constabulary

Derbyshire Constabulary uses WITNESS simulation software from the Lanner Group to improve effectiveness of police processes BackgroundThe effectiveness of the criminal justice system has been a major ...