Careers

The job is varied, it primarily involves handling incoming customer software support questions; whilst also proactively contacting selected customers to ensure they are satisfied and their product knowledge is current. Directly interfacing to the customer, you will perform a pivotal role between business and customer needs, managing expectations professionally. Maintaining close working relationships with the customer, finance department, sales and internal specialist support functions will be key. The role also provides first line support to resellers and partners worldwide.