TEL: EUROPE & ASIA: +44 (0) 1527 403 400 - USA: +1 713 532 8008 - CHINA: +86 (135) 21086296
Support
Lanner's aim is to make simulation technology readily accessible to and usable by the broadest audience of users. Delivering industry leading support services to maintained users is a key part of achieving that aim. Our support services can be grouped into 4 areas.
- Product - Regular product enhancements and maintenance releases
- Support - Helpful support staff offering assistance and advice
- Learning - Stimulating learning materials to enhance your skills
- Partnership - Counselling your input and sharing our plans and priorities
Regular Product Enhancements
Through 2009 and 2010 we will be delivering a range of enhancements to users - themed 'Power with Ease - ThinkWITNESS', you will see the most visually striking changes in the products history. Along with product enhancements and new developments, we aim to delight you with a comprehensive set of new help and learning tools. Hence the theme 'Power with Ease'.
New Quick3D Video
Support Services
Support gives you access to our unique modelling advice service. If you are considering the best way to model a project or have a specific issue you will be in contact with an experienced consultant who can provide quick advice and guidance. In addition support services offer:
- 24/7 portal with many new solutions and tips
- Dedicated single point of contact
- Automated licensing & download delivery options
- Improving follow through on bugs
- Commitment to deliver monthly patch for 'major - no workaround issues'
Our services can be accessed through the Integrated Customer Support (ICS) Desk during working hours or 24/7 through the MyLanner support portal, accessed from our home page.
Email: support@lanner.com
Tel: +44 (0) 1527 551 320 or USA: +1 713 532 8008
Learning Materials
We provide users with an integrated set of learning materials. Where effective, we look to offer stimulating self-paced as well as offer tutor-led learning. For WITNESS, we offer a range of materials which start with a straight forward 'Getting Started' guide; through tutor led certified training and to self-paced advanced courses. For PRISM and Px-SIM, both self guided and tutor options are available.
For further information on our WITNESS Certified Practitioner Training courses see our training courses page; for self paced learning materials, search for 'learning' in the MyLanner portal or email support.
Partnership
Lanner is continuously undertaking face to face Customer Service Reviews (CSR) with every customer to understand user priorities and values. If you would like to schedule such a meeting, please contact the support desk. Your feedback guides our decision making and priorities.
Sign Up for WITNESS Labs, the place where we:
- Share our development road map
- Gain your input to & priorities on development candidates for the autumn/winter 09 cycle
- Provide the opportunity to become involved in our beta program
I look forward to assisting you,
Sundus Shah
ICS Desk Supervisor
p.s. If you have not already signed up for LannerWire; a regular concise email that will keep you fresh with modelling tips, updates and news, please take the opportunity through clicking here
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Lanner is a Business Process Improvement (BPI) company. It provides businesses with superior technologies that improve process understanding, support process change and result in superior decisions.
Case Studies
Read real world examples of Lanner simulation solutions in action.
Training
Develop your skills by enrolling on a Lanner simulation training course. View training schedules and book your place here.
Support
Got a question relating to your Lanner software product? Find answers and ask questions here.